All items in stock you can buy in the online shop are ready to ship. If you want to purchase something, that is currently not online, write an email to firstname.lastname@example.org. I use Swiss Post for all of the shipping. As soon as the package is on your way you will receive a shipping confirmation email. I do my best to pack the ceramics in such a way that they will reach you safely.
If you live in Zurich, there is also the opportunity to chose pickup at my workshop at Glattpark, Zurich.
At the moment I do not offer international shipping in my webshop, but if you do like to purchase something, please write an email.
RETURNS & EXCHANGES
If you order something that was not in stock it will take up to 4 weeks until I will ship it, as ceramic is a slow craft. After throwing and turning is a drying process and two firings. Each piece is handmade and this means it is unique. A request of redoing a certain ceramic piece always means that there will be slight differences. If you would like to return your item, please send me an email with your return within 10 days of your order's receipt. Within 5 days after I received your refund you will get a voucher for the price of the item you purchased. I do not pay the price for the delivery of your refund. In the case the item should be damaged I won't offer you a refund.
As I am working on learning the traditional Kintsugi technique, I hope to offer this service to you soon. I will also repair pieces, that were made from other ceramic artists.